Effective Date: 25 September 2025
Table of Contents
Controller
Overview of Processing Activities
Applicable Legal Bases
Business Services
Use of Cookies
Contact and Enquiry Management
Social Media Presence
Right of Withdrawal and Returns Policy
Controller
Michael Laborera / Kaoriscent
Seestrasse 295a
8804 Au ZH, Switzerland
Email: info@kaoriscent.com
Website/Imprint: kaoriscent.shop
Overview of Processing Activities
The following overview summarises the types of data processed, the purposes for which they are processed, and the categories of data subjects involved.
Types of Data Processed
Inventory data
Contact data
Content data
Usage data
Meta, communication, and procedural data
Categories of Data Subjects
Communication partners
Users
Purposes of Processing
Communication
Organisational and administrative purposes
Feedback
Provision and user-friendliness of our online services
Public relations
Applicable Legal Bases
Under Swiss Law
If you are located in Switzerland, your personal data is processed under the Swiss Federal Act on Data Protection (FADP).
Unlike the EU GDPR, the FADP does not generally require the identification of a specific legal basis for processing personal data. Processing is carried out in good faith, lawfully, and proportionately (Article 6(1)-(2) FADP). Furthermore, personal data is collected only for a specific, identifiable purpose and processed only in a manner compatible with that purpose (Article 6(3) FADP).
Business Services
We process the data of our contractual and business partners (hereinafter referred to collectively as “contractual partners”) within the scope of contractual or comparable legal relationships and related measures, as well as for communication purposes (including pre-contractual correspondence).
We process this data to fulfil our contractual obligations, such as providing the agreed services, updating obligations, and remedies in the case of warranty or performance issues. Furthermore, we process data to protect our rights and for administrative, organisational, and security purposes in relation to our business operations.
Where necessary, we may share personal data with third parties such as telecommunications and logistics providers, subcontractors, banks, tax and legal advisors, payment processors, or financial authorities, strictly for the purposes outlined above or to comply with legal obligations.
We inform our partners in advance (e.g., in online forms or at the time of data collection) which data is required for these purposes.
We delete personal data upon expiry of statutory warranty or comparable obligations—generally after four years—unless longer retention is required by law (for example, tax retention obligations up to ten years). Data disclosed to us as part of an order will be deleted after completion in accordance with contractual requirements.
E-Commerce and Order Fulfilment
We process our customers’ data to enable them to select, purchase, and order the chosen products or services, to facilitate payment, and to provide or deliver the order.
Where necessary, we use third-party service providers (e.g., postal, courier, or logistics companies) for delivery. For payment transactions, we work with banks and payment service providers.
Required information is clearly indicated during the ordering process and includes all details needed for delivery, fulfilment, and invoicing, as well as contact details to resolve any queries.
Legal Basis: Performance of contract and pre-contractual measures (Article 6(1)(b) UK GDPR).
Use of Cookies
“Cookies” are small data files stored on users’ devices. They may serve various purposes such as functionality, security, convenience, or analytics.
We use cookies in accordance with legal requirements. If necessary, we obtain prior user consent. Where consent is not required, cookies are processed based on our legitimate interests—specifically when storage and access are essential to provide requested features or content.
Users can withdraw consent at any time. We provide clear information regarding which cookies are used and their purpose.
Retention Periods
Session (temporary) cookies: deleted when the user closes the browser or application.
Persistent cookies: remain stored beyond the session to preserve preferences or login status and may last up to two years unless otherwise specified.
Users can revoke consent or object to cookie use through browser settings or opt-out tools.
Legal Bases:
Legitimate interests (Art. 6(1)(f) UK GDPR)
Consent (Art. 6(1)(a) UK GDPR)
Contact and Enquiry Management
When you contact us (by post, email, phone, contact form, or social media) or within an existing business relationship, we process the personal data you provide as necessary to respond to your enquiry or fulfil your request.
Data Processed
Inventory and contact data (name, address, phone number, email)
Content data (messages, attachments)
Usage data and metadata (timestamps, IP address, etc.)
Purposes of Processing
Communication and response to enquiries
Organisational and administrative management
Feedback collection
Optimisation of online services and user experience
Legal Bases:
Legitimate interests (Art. 6(1)(f) UK GDPR)
Performance of contract and pre-contractual measures (Art. 6(1)(b) UK GDPR)
Social Media Presence
We maintain online presences on social networks to communicate with users and provide information about our services.
User data may be processed outside the UK or EU, which may limit the enforceability of certain data subject rights.
Social networks often process user data for marketing and analytics purposes, such as creating usage profiles to deliver targeted advertising. Cookies and cross-device tracking are typically used.
For details of each provider’s data processing and opt-out options, please refer to their individual privacy notices.
If you wish to exercise your data rights, it is most effective to contact the relevant network provider directly. You may also contact us for assistance.
Example: Instagram
Service provider: Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, D04 X2K5, Ireland
Website: https://www.instagram.com
Privacy Policy: https://privacycenter.instagram.com/policy/
Legal Basis: Legitimate interests (Art. 6(1)(f) UK GDPR)
Data Transfer Basis: Data Privacy Framework (DPF)
Right of Withdrawal & Returns Policy
Returns
Our returns policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed, we cannot offer a refund or exchange.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
The following items are non-returnable:
Perishable goods (e.g., food, flowers, newspapers, magazines)
Intimate or sanitary goods
Hazardous materials, flammable liquids, or gases
Gift cards
Downloadable software
Certain health and personal care items
A receipt or proof of purchase is required for all returns. Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted for:
Books with visible signs of use
Opened CDs, DVDs, software, or vinyl records
Items not in their original condition or missing parts for reasons not due to our error
Items returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original method of payment within a few days.
Delayed or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card provider (it may take time before the refund is posted).
Contact your bank; there may be a processing delay.
If you’ve done all this and still haven’t received your refund, please contact us at info@kaoriscent.com.
Sale Items
Only regular-priced items may be refunded. Sale or discounted items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same one, email us at info@kaoriscent.com and send your item to:
Seestrasse 295a, Au ZH, 8804, Switzerland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift voucher will be emailed to you.
If the item was not marked as a gift or shipped to the gift giver, the refund will be issued to the gift giver.
Shipping
To return your product, send it to:
Seestrasse 295a, Au ZH, 8804, Switzerland.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for an exchanged item to reach you may vary.
If returning an item valued over 70chf, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items without tracking.
Document Notes:
This translation aligns with UK GDPR, Swiss FADP, and E-commerce consumer law (Consumer Rights Act 2015).
Wording is suitable for use in online retail (website legal pages).